GENERAL TERMS AND CONDITIONS

1. GENERAL PROVISIONS

These General Terms and Conditions apply to the use of the website and online store WATCHIMPEX (www.watchimpex.com), managed by:

Watchimpex d.o.o.
Snježnička 25, 31000 Osijek, Croatia
OIB: 04339516182
E-mail: info@watchimpex.com
Telephone: +385 95 303 3333
Registered in the Commercial Court of Osijek.

By using this website and purchasing products, you accept these General Terms and Conditions.

2. PRODUCT OFFER

WATCHIMPEX sells luxury watches from renowned global manufacturers. All products offered through our online store are described in detail and accompanied by photographs. We strive to ensure maximum accuracy of information, but minor deviations in the description or appearance of the product are possible due to differences in the display on the screen.

3. PRICES AND CURRENCY

All prices are expressed in euros (€) and include VAT, unless otherwise stated. Watchimpex d.o.o. reserves the right to change prices without prior notice. The price is valid at the time of order confirmation.

4. PAYMENT METHODS

The buyer can pay for the product:

• By bank transfer (wire transfer/Internet banking)
• By agreement – ​​individual offer for personalized orders

In the event of agreed special conditions, the buyer will be informed of them by e-mail before concluding the order.

5. DELIVERY

Delivery is carried out within the Republic of Croatia and, if necessary, internationally. We use reliable delivery services, and the products are insured during transport. The delivery time is usually 1–5 business days from the confirmation of payment, unless otherwise agreed.

The cost of delivery may be included in the price or separately stated during the ordering process.

6. WARRANTY AND AUTHENTICITY

All watches offered through the WATCHIMPEX online store are original and, depending on the condition and model, come with:

• Original box and documentation (if available)
• Internal certificate of authenticity (for used models)
• Warranty (only if the watch has a valid factory warranty)

We guarantee the authenticity and transparency of information about the condition of the product for each watch.

7. RETURNS AND COMPLAINTS

In accordance with the Consumer Protection Act, the buyer does not have the right to unilaterally terminate the contract and return the product, unless the product was damaged during delivery or does not correspond to the product description on the website.

The cost of return is borne by the buyer, unless the wrong or defective product was delivered.

For complaints and inquiries:
📩 info@watchimpex.com

8. PERSONAL DATA PROTECTION

All data that users leave when purchasing or contacting us via the website are processed in accordance with applicable regulations (GDPR). Your data is used exclusively for the purpose of fulfilling the order and communicating with the customer. More information is available in the Privacy Policy.

9. RESPONSIBILITY

Watchimpex d.o.o. is not responsible for any technical problems or errors in the operation of the website, nor for delays caused by third parties (e.g. delivery services). All information on the website is subject to change without prior notice.

10. DISPUTE RESOLUTION

The parties will try to resolve any disputes amicably. Otherwise, the competent court in Osijek, according to Croatian law, is competent.

11. CHANGES TO THE TERMS

Watchimpex d.o.o. reserves the right to change these General Terms and Conditions at any time, without prior notice. Changes come into effect on the day of publication on the website.