Privacy Policy

1. General Information

This Privacy Policy applies to the collection, processing and storage of personal data of users of the website www.watchimpex.com, which is managed by:

Watchimpex d.o.o.
Snježnička 25, 31000 Osijek, Croatia
OIB: 04339516182
E-mail: info@watchimpex.com

By accessing and using the website, you confirm that you have read and understood this Privacy Policy and that you agree to its terms.

2. Types of data we collect

WATCHIMPEX collects only those personal data that are necessary to fulfill the purpose, i.e. to provide services via the website. This includes:

• Name and surname
• Address (for delivery)
• Email address
• Phone number
• IP address and cookies
• Purchase and communication history
• Payment-related data (if applicable)

3. Purpose of data collection

We collect data solely for the purpose of:

• Order processing and delivery
• Invoicing and transaction processing
• Customer communications (e.g. order confirmations, inquiries, support)
• Sending important notifications related to an order or offer
• Improving the user experience and traffic analysis
• Legal compliance and system security

4. Legal basis for processing

The processing of personal data is based on:

• Execution of a contract (purchase of a product)
• Legal obligation (e.g. keeping accounting records)
• User consent (for marketing activities, if any)
• Legitimate interest (to protect the business and users)

5. Access and sharing of data

Your data will not be sold, rented or forwarded to third parties without your consent, except in cases where this is necessary for:

• Order fulfillment (e.g. delivery service)
• Legal obligations (e.g. tax or inspection authorities)
• Technical support and system maintenance (with confidentiality agreements)

All our partners and service providers are required to comply with the GDPR.

6. Data security

We take technical and organizational security measures to prevent unauthorized access, loss or misuse of personal data. Your data is stored on secure servers and is only accessible to authorized persons.

7. User rights

As a user, you have the following rights:

• Right to access – you can request a copy of your personal data
• Right to rectification – if the data is inaccurate or incomplete
• Right to erasure – under certain conditions
• Right to restriction of processing
• Right to data portability
• Right to object – including objection to automated processing and profiling
• Right to lodge a complaint with the supervisory authority – the Personal Data Protection Agency (AZOP)

To exercise your rights, please contact us via e-mail: info@watchimpex.com

8. Use of cookies

The website uses cookies to improve functionality and user experience. Cookies may include:

• Technical cookies (necessary for the functioning of the site)
• Analytical cookies (for traffic monitoring)
• Marketing cookies (with user consent)

9. Data retention period

We keep your personal data for as long as necessary to achieve the purpose for which it was collected or as required by law.

10. Changes to Privacy Policy

WATCHIMPEX reserves the right to change this Privacy Policy at any time. All changes will be posted on this page and will be effective on the date of posting.

11. Contact

For any questions regarding the protection of personal data, please contact us at:

📩 info@watchimpex.hr
📍 Watchimpex d.o.o., Snježnička 25, 31000 Osijek